Return & Refund Policy

Last Updated: 01/10/2023

 

1. Introduction

At Lovely Little Things, we take pride in delivering high-quality personalised gifts to our valued customers. If for any reason you are not entirely satisfied with your purchase, this Return Policy explains our commitment to ensuring your satisfaction.

 

2. Eligibility for Returns

We accept returns under the following conditions:

• You received a damaged or defective product.

• The product you received is different from the one you ordered.

• You wish to return a non-personalised product within 5 days of purchase.

 

3. Returns Process

If you believe your order is eligible for return, please follow these steps:

a. Contact Us: Reach out to our customer support team within 30 days of receiving your order. You can contact us at [email protected]

b. Provide Information: To process your return, we may require order details, clear photographs of the product’s condition, and an explanation of the reason for the return.

c. Return Authorisation: Once we review your request and approve the return, we will provide you with a Return Authorisation (RA) number and any additional instructions.

d. Packaging: Please package the product securely, including all original packaging and any accessories.

e. Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item or damage).

 

4. Refund or Replacement

Upon receiving the returned product and verifying its condition, we will offer one of the following options:

• Refund: If you request a refund, we will process it within 10 days of receiving the returned item. The refund will be issued in the original payment method.

• Replacement: If you prefer a replacement, we will send it to you as soon as possible. Please note that personalised items may have longer processing times.

 

5. Non-Returnable Items

Please be aware that the following items are non-returnable:

• Personalised products with no quality issues.

• Products damaged due to customer misuse.

• Items returned without a valid RA number.

 

6. Contact Us

If you have any questions or require further assistance, please contact our customer support team at [email protected]

 

7. Changes to Return Policy

We reserve the right to update or modify this Return Policy. Any changes will be posted on our website.

By making a purchase from Lovely Little Things, you agree to the terms of this Return Policy.