Lovely Little Things is a UK-based family-run personalised gift company. We specialise in creating heartwarming and unique customised gifts for various occasions, adding a personal touch to your special moments.

Our selection includes a wide range of personalised gifts, such as printed drinkware, personalised bags, stationary, seasonal keepsakes, photo gifts and much more. 

Ordering a personalised gift from us is simple! Browse our website, once you find the perfect gift for you there will be a section by the product for you to add your personalised wording or uploading a photo. 

Delivery times vary depending on the type of gift and customisation you choose. Generally, we aim to ship personalised gifts within 7-10 business days.

Currently, we only offer shipping within the UK. However, we’re actively exploring options to expand our shipping to include international destinations.

Since each personalised item is crafted uniquely for you, we can only accept returns or exchanges in cases of damage or errors on our part. We recommend carefully reviewing your order details before confirming as spelling mistakes your end will not be corrected by us. We work on a print as seen process. This applies to photographs also, the quality of the image will replicate that of the image uploaded by yourself. 

We accept major credit and debit cards, as well as PayPal, for secure online payments.

Absolutely. We take your privacy seriously and utilise secure encryption to protect your personal and payment information. For more details, refer to our Privacy Policy. Any photos displayed on our websites have been granted permission by the consumer where a private electronic permission form has been completed.  We will not share any pictures or videos of your order without prior permission from yourself. 

Feel free to reach out to our friendly customer support  team at [email protected] . We also respond to messages via our social media platforms. We’re here to assist you with any enquiries or concerns.

The delivery date will be 3-5 working days from the date of dispatch. As mentioned further up orders are completed  and despatched within 7-10 working days.  Please allow a maximum of 15 working days from the date of order before we are able to look into order not arriving. 

Unfortunately items cannot be added once your order has been placed, therefore you would need to create another order for a forgotten item. 

We appreciate errors do happen and will always do our very best to help you correct so please do contact us as soon as possible. However we cannot guarantee we will be able to correct as your item may already be in production.

If you have any questions or concerns regarding your order please do get in touch first, as we may be able to resolve the issue without you having to return your item.  Although, please be aware we only refund or exchange items that are faulty from our part. 

We understand how important it is that your gift arrives in one piece. In the event that your item arrives damaged due to a breakage during transit we will  do our very best to get this corrected for you. The quickest way to resolve this is by emailing a photo to [email protected]  along with your name and order number. Responses to emails can take upto 48 hours. Please note emails are monitored during our opening hours 9.30am – 5.30pm, Monday to Friday.

Our machinery prints exactly as input by yourself, however we appreciate that sometimes even machinery can make errors. Please contact us with a picture of the error and your original order. We cannot refund or exchange any errors that occur through no fault of our own. 

Great news, yes we are! As a company we pride ourselves in delivering quality and by covering that we are fully insured by Craft cover for all crafted items and food products. Included is public liability. 

Are you Food & Hygiene Certificated? 

Of course! We know how important it is to make sure when handling food you follow strict guidelines, all food/Sweet items will be labelled accordingly.  Great news we were also awarded a 5 star rating by a food and a hygiene officer.  Something we pride ourselves in. Sweet items coming soon.  

Unfortunately if your order is already in production or has been shipped this is out of our hands, however please do get in touch as soon as possible and we will do our best to help.  

In some cases we are able to add 1 or 2 characters to a personalisation, so do advise contacting us before placing your order. However time has been spent designing our items and the characters are limited because we work with the space available. Adding characters can distort the wording making it not suitable or possible to create. 

Although our machinery is sometimes limited to the English language, adding an accent etc may be possible. Please do contact us before creating your gift, as we cannot guarantee our machinery will pick up foreign letters or symbols.

Please drop us an email at [email protected], which we will respond to within 48 hours. Emails are monitored during opening hours 

9.30am – 5.30pm, Monday to Friday. Alternatively you can contact us through any of our social media platforms which are also monitored during our opening hours.